Frequently asked questions
Who will be cleaning my home?
Wendy’s Cleaning Plus is very careful to select, vet, and train every one of our housekeepers. You're getting only the best housekeeping professionals around, employed, bonded and insured by Wendy’s Cleaning Plus.
Do I need to be home for you to come clean my house?
No. Our team works on a typical work week schedule, and most of our clients are gone when we arrive. In these cases, we're provided a spare key or a door or garage code so we can let ourselves in and lock up when we're done.
What happens is something's damaged during a clean?
At Wendy’s Cleaning Plus, we treat each home we clean with the strictest care and respect. If something happens to break while we’re cleaning, we do our best to repair or replace the item. All our PROs are fully insured, so you can file any necessary and appropriate claims.
What if something is missed?
We work hard to ensure that your home receives the most consistent clean every time we visit. During your first consultation, we will work with you to determine if there are any specialized needs that fall outside our 49-Point Checklist. And, you can always add special requests by contacting us prior to your service.
If you return home and discover something essential was missed, contact the office within 24 hours and we'll take care of it as part of our Clean Promise.
What should I do before Wendy's Cleaning Plus arrives?
No need to run the vacuum before we arrive - that's what you hire us for! However, for the most efficient and effective clean, we ask that you please pick up any toys, clothing, or trash before we arrive. Also, make sure your pets are somewhere comfortable so we don't disrupt their peace.
For more information on what we need from you to help make our clean a success, visit our Before & After Your Clean page
Do I need to provide your team with my own cleaning equipment or supplies?
No. We arrive with everything we need to get your home sparkling, and we take all our supplies and equipment with us when we leave.
If you have preferences in regards to the cleaning products and equipment we use, please let us know. We will do our best to accommodate your request.
What if I need to reschedule a clean?
We understand things happen and you may not be able to keep your scheduled clean - That's OK! Just please let us know a minimum of 2 business days in advance of your appointment and we'll do our best to shift your schedule.
If we receive less than 2 business days' notice or we cannot access your home, Wendy’s Cleaning Plus will charge you the full price of your cleaning.
When rescheduling or canceling your cleaning, please contact our office, not your team members.
Can I provide my Wendy's housekeeper with special instructions?
Yes - we encourage it! Your preferences help us give you the clean your home deserves. We do ask that you communicate your special requests - one-time or regular - directly to your local Wendy’s Cleaning Plus office rather than your Wendy’s housekeeper. This allows us to note this information in your file so anyone who visits your home knows your preferences.
Since we work on a contract-free basis, you can update or change your cleaning frequency to fit your individual budget, schedule, and cleaning needs.
What if I'm not satisfied with my cleaning?
At Wendy’s Cleaning Plus, your satisfaction is our top priority, which is why we provide Wendy’s Cleaning Plus Promise. We understand that cleaning is a personal and human service, and occasionally something might not meet your expectations. While we do not offer refunds, if any area of your home isn't cleaned to your satisfaction, just let us know within 24 hours. We'll happily return to re-clean the area at no additional cost. It's our way of making it right and ensuring you feel great about your clean.
Do you always send the same team?
We believe that the key to ensuring you get the clean you want is to send the same team every time you receive service. If a member of your team is unavailable during your scheduled clean, we do our best to find the most suitable replacement.
All our PROs undergo extensive training, so they will all provide a consistent, thorough quality of
work.
Are your housekeepers allowed to accept tips?
While tips are not expected, our team members are allowed to accept them. Some of our clients prefer to tip a little at the end of each service, while others offer a large tip at the end of the year. Of course, any tip at any time is greatly appreciated.
Can pets be home during a cleaning?
Yes - we love all kinds of pets! If your pet is aggressive in any way, however, we do recommend that you leave them outside or in a gated area to ensure the safety of our housekeepers. If you will not be home when we arrive, please let us know how to appropriately handle cleaning around your pet.
What if my schedule clean falls on a holiday?
If your regularly scheduled cleaning appointment falls on a holiday, we’ll reach out to you to reschedule.