Frequently asked questions
Who will be cleaning my home?
At Wendy’s Cleaning Plus, you’ll always have a trusted, trained professional who takes pride in caring for your home as if it were their own. Each cleaner is carefully chosen for reliability, attention to detail, and genuine care for our clients.
Do I need to be home for you to come clean my house?
No. Our team works on a typical work week schedule, and most of our clients are gone when we arrive. In these cases, we're provided a spare key or a door or garage code so we can let ourselves in and lock up when we're done.
What happens is something's damaged during a clean?
At Wendy’s Cleaning Plus, we treat every home as if it were our own, and while we handle all items with care, occasional accidents can happen. Should something be damaged, we’ll always communicate honestly and do our best to make it right
What if something is missed?
We work hard to ensure that your home receives the most consistent clean every time we visit. During your first consultation, we will work with you to determine if there are any specialized needs that fall outside our 49-Item Checklist. And, you can always add special requests by contacting us prior to your service.
If you return home and discover something essential was missed, contact the office within 24 hours and we'll take care of it as part of our Clean Promise.
What should I do before Wendy's Cleaning Plus arrives?
No need to run the vacuum before we arrive - that's what you hire us for! However, for the most efficient and effective clean, we ask that you please pick up any toys, clothing, or trash before we arrive. Also, make sure your pets are somewhere comfortable so we don't disrupt their peace.
For more information on what we need from you to help make our clean a success, visit our Before & After Your Clean guide.
Do I need to provide your team with my own cleaning equipment or supplies?
No. We arrive with everything we need to get your home sparkling, and we take all our supplies and equipment with us when we leave.
If you have preferences in regards to the cleaning products and equipment we use, please let us know. We will do our best to accommodate your request.
What if I need to reschedule a clean?
We understand things happen and you may not be able to keep your scheduled clean - That's OK! Just please let us know a minimum of 2 business days in advance of your appointment and we'll do our best to shift your schedule.
If we receive less than 2 business days' notice or we cannot access your home, Wendy’s Cleaning Plus will charge you the full price of your cleaning.
When rescheduling or canceling your cleaning, please contact our office, not your team members.
Can I provide my Wendy's housekeeper with special instructions?
Yes - we encourage it! Your preferences help us give you the clean your home deserves. We do ask that you communicate your special requests - one-time or regular - directly to your local Wendy’s Cleaning Plus office rather than your Wendy’s housekeeper. This allows us to note this information in your file so anyone who visits your home knows your preferences.
Since we work on a contract-free basis, you can update or change your cleaning frequency to fit your individual budget, schedule, and cleaning needs.
What if I'm not satisfied with my cleaning?
At Wendy’s Cleaning Plus, your satisfaction is our top priority, which is why we provide Wendy’s Cleaning Plus Promise. We understand that cleaning is a personal and human service, and occasionally something might not meet your expectations. While we do not offer refunds, if any area of your home isn't cleaned to your satisfaction, just let us know within 24 hours. We'll happily return to re-clean the area at no additional cost. It's our way of making it right and ensuring you feel great about your clean.
Do you always send the same team?
We believe the key to delivering the clean you love is consistency, which is why we do our best to send the same cleaner or team for each visit. If someone from your regular team is unavailable, we’ll provide a trusted, well-trained replacement to ensure the same level of care and attention to detail every time.
Are your housekeepers allowed to accept tips?
While tips are not expected, our team members are allowed to accept them. Some of our clients prefer to tip a little at the end of each service, while others offer a large tip at the end of the year. Of course, any tip at any time is greatly appreciated.
Can pets be home during a cleaning?
Yes - we love all kinds of pets! If your pet is aggressive in any way, however, we do recommend that you leave them outside or in a gated area to ensure the safety of our housekeepers. If you will not be home when we arrive, please let us know how to appropriately handle cleaning around your pet.
What if my schedule clean falls on a holiday?
If your regularly scheduled cleaning appointment falls on a holiday, we’ll reach out to you to reschedule.
We’re committed to being transparent and ensuring you always know what to expect. For full details about our services, policies, and terms, please see our Terms & Conditions.
